ClassDojo is a global community of more than 45 million teachers and families who come together to share kids’ most important learning moments, in school and at home—through photos, videos, messages, and more.
When it came to onboarding new employees and contractors, ClassDojo’s People Team ran a highly collaborative process, using a mix of trackers, spreadsheets and documents. “This consisted of migrating data across different sources, manually tracking progress via spreadsheets, and constantly sending out reminders to complete necessary tasks”, said Brett Gilbert, People Technology Manager at ClassDojo. Gilbert described this pre-Dado process as time-consuming, requiring a lot of manual reminders and double-checking that items were completed.
ClassDojo set out to find a solution to help automate their manual processes and to help reduce back-and-forth communications. They chose to partner with Dado because of the many integrations Dado offers with the other tools they use. “We're a very Slack heavy culture and we loved that Dado had the ability to send messages to Slack and that tasks could be completed in Slack and immediately recorded on the platform” said Gilbert. They also liked that Dado was highly customizable and offered thought-partnership and 1:1 customer support.
ClassDojo’s move to Dado allowed them to build a streamlined and highly automated onboarding program, immediately cutting the amount of manual onboarding tasks in half. This also reduced the need for onboarding support, a function focused on managing manual inputs, freeing up a significant amount (approximately 50%) of this function’s admin workload related to onboarding. Dado has also allowed Gilbert’s team to automate contractor onboardings, offboardings, and renewals, saving them hours each week and allowing them to be more proactive in planning for these changes.
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The weeks leading up to a start date can be stressful on a new hire, but new hires appreciate getting regular communications from Dado, from the time they sign their offer letter through their first 90 days. ClassDojo also saw an improvement in response rates for follow-up reminders, particularly for participation in the 30-day and 90-day survey. “Prior to Dado, we used to message each outstanding survey response. We now get higher response rates while relying solely on the automated reminders from Dado. Incredible time saving,” said Gilbert.
Brett Gilbert describes the customer success team as one of the highlights of working with Dado, “I think that our overall process has been incredibly helpful and has really allowed us to get the most use out of the tool, because the team that we're working with has been so supportive”.
