Account Manager / Employee Experience Specialist

Full time • Remote

About Dado

Have you ever started at a company and been sent a giant pdf or template in a project management tool as a way to track your onboarding? Were you ever promoted and invited to attend a New Manager Training that is held for 2 hours once a quarter? Did you ever need to take or return from a leave of absence and struggled to know what to do and how to set up your team during that time? Want to make those stressful moments better for others? 

Dado is an employee experience management platform that empowers HR Teams to run holistic employee-first experiences at scale, dramatically reduce admin time and guide employees through all moments that matter.

Our tool acts as a wrapper around an organization's existing tool stack to bring together internal comms, task management and no-code automations, allowing HR Teams to achieve consistency, equity and measure the success of their initiatives.

Remote-first

Dado is a fully distributed, remote-first company headquartered in Berlin, Germany. We welcome candidates to work from anywhere in the world.

About this role

Dado is looking for an Employee Experience Specialist to interact directly with our customers, help them identify needs and opportunities in their HR processes, and design their ideal employee experience.

This is a unique, innovative role that combines aspects of Service Design, Account Management, and Customer Success. We welcome candidates with background in any of these domains to apply. If you’re excited about optimizing internal processes and improving the employee experience, you’re likely to be a great fit for this role.

Your responsibilities

  • Serve as the primary post-sales point of contact for our customers
  • Work closely with customers’ HR and People Ops Teams to map their employee experience journey by leveraging tools such as interviews, journey mapping workshops, and more
  • Translate their target experience into the Dado Admin tool and work with the customer to launch their Dado implementation 
  • Define and monitor account / experience health KPIs, continuously identify issues and opportunities and suggest solutions and improvements
  • Regularly reach out to customers and to build relationships and ensure retention

What you bring

  • 3+ years experience in Customer Success, Account Management, Sales, Solutions Consulting, or related roles in a SaaS company 
  • OR 2+ years experience as a Service Designer focused on HR or other internal process, either in-house or as a consultant 
  • You are passionate about improving organizations’ internal processes and delivering quality-of-life improvements to employees.
  • You are comfortable leading research and co-creation methods such as 1:1 interviews, journey mapping workshops and 
  • You feel confident learning, demoing & promoting product features, integrations, capabilities & best practices.
  • You’re a “people person” who enjoys talking and building long-lasting relationships with stakeholders and operators in customer organizations

We're building a diverse and inclusive workplace where we learn from each other. We value transparency, autonomy, experimentation, and kind, direct feedback. We welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. We're an equal opportunity employer and our hiring process is designed to put you at ease and help you show your best work.

If you identify as a woman, gender diverse, ability diverse, BIPOC or queer, we want to hear from you – make sure to apply even if you feel you don’t fulfill all listed requirements.

How to apply

Keep it simple: send your cv and a short introduction to hello@dadohr.com